ROAMsupport is a self-service client management and support portal launched by Ingenico Group. Its primary goal is to give users more flexibility, visibility, and control over how they manage their day-to-day operations. Through the portal, users can oversee their merchants, monitor transactions, and manage devices, all from a centralized, intuitive interface.
As the lead product designer on this project, I was responsible for the end-to-end design strategy. I partnered closely with my product manager to define the business goals behind launching this new product. Together, we aligned on a vision for a simple yet powerful tool that offered a clean, easy-to-use experience. Throughout the process, I ensured the design followed Ingenico’s branding guidelines while also delivering a modern, consistent look and feel that aligned with our broader product ecosystem and met all feature and functional requirements.
